Terms and Conditions

WARRANTY

Smart Garden Center guarantee that every brand published on our website is 100% Authentic and original, all the products are outsourcing from only the authorized local brands distributors or directly from brands manufacturers.

In case of any manufacturer’s defects in any of purchased products, please notify us within 14 days from purchase date and our warranty policy follows the original brands warranty polices claimable through the local official distributors.

Smart Garden Center will help you work with local distributors and manufacturers to replace or repair items that are faulty and has manufactures defects under manufacturer warranty.

PAYMENTS

Smart Garden Center accepts major credit cards visa or master card and Cash on delivery

The website and payment provider are secure and both protected by SSL certificates and complied with PCI standards.

Mode of Payments

The website and payment provider are secure and both protected by SSL certificates and complied with PCI standards.

Smart Garden Center accepts payments online using Visa and MasterCard credit/debit cards in AED

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

COOKIES

Our site uses cookies to keep track of your shopping cart.

HTML pages do not store information and it is necessary to remember where the shopper was to be able to complete an order for them. We do use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

DISCLAIMER

The information contained in our website is for general information purpose only, the information is provided by business and while we Endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express of implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The user assumes all responsibility and risk for the use of this web site and the Internet generally.

DELIVERIES POLICES

Deliveries within UAE:

Smart Garden Center offer free delivery services within UAE for orders above1000 AED.

For orders less than 1000 AED a 25 AED delivery charges will be charged.

Smart Garden Center arranging shipments deliveries though third party specialized shipping companies or directly through our Local partners who are selling and showing their different brands in our website.

Deliveries for in stock items :

Deliveries for in stock items will be made within 3-5 working days from order confirmation and receiving acknowledgment of that order and accepted payment ( in some cases deliverers can be made faster than advised ) please contact us prior confirming the order to re confirm the availability of required items.

Before and after confirming the orders and in case of any change of advised delivery date due to unexpected reason, we will notify you and keep you updated with the new delivery schedule and You are not liable for any claim or any compensation for any unexpected delivery delay rather than the delivery schedule advised.

We will contact the customer via email or whatsapp or phone call to re confirm desire to proceed the order. in case what to proceed will deliver within 3 - 5 days and maybe less and in case require to hold the order, it is not applicable and alternatively we will cancel the order from the system since we can not keep the items reserved and when customer ready to order again he can confirm the order again and recommended to check the availability of required item prior order confirmation.

Deliveries for items with lead time :

For products with lead time and which need to be ordered, delivery schedule will be shown on the delivery section in the product page, please contact us prior confirming the order to re confirm the availability of required items.

Note: For orders with lead time, please order it in separate order and transaction ( please do not mix it with orders for in stock items ) and you can pay full or 50% of the total order amount by applying the 50% down payment code in the Checkout page, This code is advised in the delivery section in the product page, The balance payment to be paid after your ordered products will arrive and be available and before delivery. Prior confirming the order, please make sure that you ordered the right product and model since refund and exchange not applicable for orders with lead time which needs to be ordered specially for you from suppliers.

Before and after confirming the order and in case of any change of advised delivery date due to unexpected reason, we will notify you and keep you updated with the new delivery schedule and you are not liable for any claim or any compensation for any unexpected delivery delay rather than the delivery schedule advised.

Deliveries within GCC and Middle East countries:

We do not offer deliveries within GCC and Middle East countries; however and in case you are interested to buy from our website we can help in advising the right Delivery company and we can deliver the ordered materials to the delivery company located in UAE. Please contact us and our support team will be in contact with you to advise estimated delivery charges and schedule to your country and delivery charges can be paid directly to the delivery company and you are not liable for any claim or any compensation for any unexpected delivery delay and other issues between you and delivery company.

General delivery conditions:

Advised delivery schedule for in stock items and items with lead time can be changed due to any unexpected reason and you are always advised to contact us to re confirm the availability.

You are not liable for any claim or any compensation for any unexpected delivery delay rather the delivery schedule advised before and after confirming the order and always we will struggle to offer a solution for the delivery change situations and keep you closely advised with any updates.

If for any reason the Product you ordered is no longer available ( in stock or with lead time ), we will contact you using the contact details you provided when placing your order and either: 
     - Offer you an alternative Product of equivalent quality and price if this is possible; or
     - Cancel the order and provide you a full refund in respect of that Product only with same amount

You are not liable for any claim or any compensation for products no longer available.

If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we were unable to supply.

Note:

www.smartgardencenter.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Undeliverable Products:

The courier company and Smart Garden Center will attempt to contact and deliver a product to the customer for a period of 5 working days.

 A product is considered “Undeliverable” if both the courier company and Smart Garden Center are not able to reach the customer during that period. 
This may be due to unanswered phone calls attempts or emails or wrong contact and delivery information provided by buyer during order checkout time.
After the above allowance period Smart Garden Center cannot guarantee the availability of the product

And If the product is no longer available and upon the customer's desire, a refund can be processed less the delivery charges payable directly to the courier company.

You are not liable for any claim or any compensation for any Undeliverable Products

Delivery address
It is the customer’s responsibility to provide us with the accurate address on which the delivery is to be made. In case of any inappropriateness in the address, we cannot be held liable and hence will not be accountable for any kind of replacement or refund request. In case the delivery does not reach you at all because of no fault of yours, we will provide replacement or compensation and You are not liable to claim any amount other than the amount of your initial confirmed order.
To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding and are estimates only and that you have no claim against us for any delays or early deliveries and or any change in delivery schedule.
Smart Garden Center is not responsible for:
•    Products delivered to incorrect addresses advised by the sender
•    Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address advised by the buyer
•    Product quality problems caused by improper handling by the recipient
Under normal circumstances, we will try to ensure that your order is delivered to the address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems the drivers encounter when attempting to deliver the order. It is very important that you ensure that the recipient address you provide is always accurate and that you give additional instructions to assist the drivers in locating difficult-to-find addresses. it is also very important that you keep us informed if you find that the recipient's address or availability on address changes prior to the order being delivered to you.
Some residential communities  or offices do not allow for deliveries on Friday and Saturday or any specific dates; hence it is the buyer’s responsibility to check the allowed delivery timings of the recipients. The same applies to locations that required gate passes to access. Customer must provide the permit to Smart Garden Center prior to delivery.

Availability and substitution.
All products are subject to availability. In the event of any supply difficulties or if the quality of the items that are needed to fulfill your order do not meet our quality standards, Smart Garden Center team will suggest alternatives to you, Where this is necessary, we will contact you via email or phone you provided to us prior delivery date. If you wish to discuss the substitution we have made, you can contact us through any of the previously mentioned way.
Should you not agree to the proposed substitution, the value of the unavailable item shall be refunded and you are not liable for any claim or any compensation due to that

Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information when ordering, Please remember that we value your privacy and will not lease, rent or sell your private information (refer to Privacy Policy).
By accessing, viewing, or using the website, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to them. Smart Garden Center reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on the website.

PRIVACY POLICY

Your privacy is important to us  and No customer data will be shared with third parties and Personal information is collected for Smart Garden Center to use in communicating with you and for delivery of orders. Smart Garden Center gathers personal information to help improve products and customer service, communicate with you, process your orders, provide an enhanced and more personalized experience, and to inform you of news.

Customers information is being used for billing and shipping purposes  

Payment gateway and website will not store any payment information

Customers purchase history, contact information, delivery address --- etc all will be stored on cloud server and website platform will be SSL secured

Website will have SSL certificate and all traffic to the store will be over HTTPS including the payment information and customer information which will be very limited in our case and industry.

The website platform will be Level 1 PCI Compliant, web hosting and shopping cart software. Rest easy knowing customer data is secure.

We reserve the right to change this Privacy Policy at any time.    

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

RETURNS, REFUNDS, CANCELLATION AND EXCHANGE

Cancellation

Cancellation can be made any time 48 hours before the intended delivery date and you can cancel your order by contacting us.

Request for order cancellation less 48 hours or on the same day of the delivery date is not refundable.

Return

After delivery Return any new unused product in original packaging can be done within 3 days from shipment receiving with full money back reimbursement less shipping cost payable directly to Courier Company and with proof of purchase and delivery note.

If an online order is fulfilled and delivered on time and there is an issue on quality of the delivered items ( damaged, defective, missing or incorrect ), then we will gladly discuss the issue with you - kindly contact us, within 24 hours of the delivery and provide for us proof of quality issue.

Free return shipping and full money back guarantee on any approved returned for approved proof damaged, approved proof defective, missing or incorrect product at time of delivery.

Changes to your order and exchange
If you wish to change your order before delivery time, please contact us and We will always do our best to make exchanges for you and please contact us at least 24 hours before dispatch.

Refund

No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original service date. 

Notes:
*Refunds will be done only through the Original Mode of Payment

*Invoice and delivery note should be available in case of return and exchange

 Please advise the reason of required refund when contacting us.

• Faulty, please supply details and proof
• Not in good Condition, please supply details and proof
• Order Error
• Other, please supply details
• Received Wrong Item

The Smart Garden Center Promise
At Smart Garden Center, we are committed to a good service and products. And If, for any reason, you are not completely satisfied with your order or its delivery, please do not hesitate to contact us and we will discuss your issue and try to do our best to satisfy you.

ORDERING

When ordering Please do not combine in the same order the stock items with unavailable items in the same transaction. Please remember to make two separate orders, one for In stock items and other one for items with lead time which needs to be ordered specially for you from local and international suppliers.

For products with lead time, you can pay full or 50% down payment of the total order amount to process the order and you can use the 50% down payment code shown in the product page, the balance payment can be made when the ordered product will be received. We will notify the buyer by sending him email with invoice with the balance amount to be paid to process the delivery.

Please always make sure you are ordering the correct product, model and type before checkout.

The description of the product is brief and please download the product specs in the download section or contact us in case need more products details.

For orders with lead time which needs to be ordered specially for you, refund or exchange are not applicable so please always make sure to order the correct product before check out.

For in stock items and items with lead time, please contact us to re confirm availability advised before check out and making payment.

GENERAL TERMS AND CONDITIONS 

The term 'Smart Garden Center' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website and the buyer and customers

Thanks for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by all the terms and conditions mentioned in this website

The pages content of this website is for user general information and use only and it is subject to change without notice.

This website uses cookies with the purpose explained in the cookies section.

Smart Garden Center or any third parties of this website are not providing any warranty or guarantee against the accuracy, photos, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials with no intention may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We are only third party and no liability on us or claims against us on materials we arrange to deliver 

Defective delivered items to be verified by local suppliers

No liability or claims against us on any content or any information published on this website either belongs to us or to any of our third parties partners who publish their information in banners or in Brands, Contractors, Events directories

Dispute Or Claim

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Colours, Specifications And Dimensions Of Products

The images of products on this website might vary from the actual ones

Although we have made all efforts to display the colors, specifications and dimensions of the products accurately as much possible, but it might vary from the actual one depend on resolution of your monitor

Some products images displayed in this website for illustrative purpose The packaging and colors of the Products may also vary from what shown on images on the Website